1. DO YOU SHIP INTERNATIONALLY?
Yes we do! International orders (in ASIA) has free shipping with any orders above $100!
Malaysia/Brunei: Shipping rate is a flat fee of $10
Rest of Asia: Shipping rate is a flat fee of $15
Japan/Australia/New Zealand and the rest of the world: Shipping rate is a flat fee of $20
2. I’M CONCERN ABOUT SIZING. WHAT CAN I DO?
All bracelets on the site are made to an exact fit of 15cm. If you have bigger/smaller wrist, you can
1. Leave a note in the comment section as you check out letting me know what size you’re in!
2. Drop an email to hello@mooonaurasg. with your order number and size required.
3. Send a DM on Moonaura’s Instagram account with your order number and size required.
Edits are done FOC +/- 2cm and it will be up to my discretion on editing the piece! A top-up of $5 will be required if edits are more than +/- 3cm.
(Use a flexible measuring tape and go around your wrist fitted - don’t pull too tight!)
3. WHAT MATERIALS ARE YOUR JEWELRY MADE OF?
Currently, most of our jewelry and material used are gold-filled unless otherwise stated. Check the individual product page for detailed material breakdown.
Gold-plated jewelry fade quickly, and depending on the base material, can oxidize. Gold-filled jewelry, however, will last 2-5 years with care, and can be more friendly to the everyday wearer with slower wear and tear.
3. WHAT CURRENCY IS YOUR WEBSITE IN?
All of our products are displayed in SGD (Singapore Dollars)
4. CAN I WEAR MY BRACELET/NECKLACE/EARRINGS IN WATER?
Our crystal bracelets are safe to wear in the water except for those stated that they come with gold-plated spacers. This will allow longer wear for the item if water is avoided.
Most of our wired materials are gold-filled/sterling silver so they are safe to wear in water. However, to avoid dirt accumulating between the trapped moisture in between the bead spaces, it is encouraged for items to be removed to retain shine!
Nothing above answered your queries?
Send us a message at email@example.com and we will be in contact within 24 hours!